How to Book

Booking our service is very straight forward. The steps are outlined below:

  • 1 - Call us on 0845 094 6259 / 07804 979991 or email us at info@ani-mates.org.uk to arrange a free no-obligation meeting at your home. This gives you a chance to meet us, for us to meet your pets and to answer any of your questions. We will provide you with a booking form and a copy of our terms and conditions for you to keep and review.
  • 2 - If you are happy and wish to book a service, call us to arrange your required dates. A 30% booking fee is required as confirmation (50% for first time clients), along with the signed booking form within 3 days of you requesting a pet care service. For bookings within 30 days of the start date, full payment is required to secure the booking.
  • 3 - Where relevant a pre-visit is arranged a week before your booking to complete the service agreement and detailed pet care instructions; collect the keys and the remainder of the balance.  This also gives you a chance to discuss any changes or final requirements.
  • 4 - Upon your return, give us a call to let us know you are reunited with your pets, and to arrange the key return visit.  If we haven't heard from you within a reasonable time, we will continue to care for your pets until you contact us (at the agreed rate).

Short notice or emergency bookings are available, although it would be best to book in advance to ensure your pet care is in place.

 

Contact us now on 0845 094 6259